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How we protect your account and payment information

Your privacy is built into how jp 8800 operates. When you open an account and deposit through DANA, OVO, GoPay or QRIS, we encrypt that data end-to-end and…

Encrypted payment storageClear data retention timelineDirect support for access requests
jp 8800 How we protect your account and payment information
REACH OUR TEAM

How to contact us about your privacy

Email Support Send privacy requests, data access forms or account change notices to our support inbox.
Live Chat Open our live chat from the lobby footer (available 09:00–23:00 Jakarta time, seven days…
Account Settings Log in and head to Settings > Privacy to review what data we hold…
SECURITY IN DEPTH

How we keep your account and payment safe

Payment Encryption

Every deposit through DANA, OVO, GoPay or QRIS uses TLS 1.3 encryption.

Session and Cookie Control

Your login session times out after 30 minutes of inactivity.

Withdrawal Verification

When you request a payout, we verify your identity by confirming your registered phone number via SMS OTP.

Data Retention Schedule

We delete inactive account data after seven years. Closed accounts are purged within 90 days unless local law requires longer…

Third-Party Restrictions

We do not sell or rent your data to marketers. Payment processors, live-table streaming partners and hosting providers access only…

Compliance and Changes

If local law in Indonesia or your region changes, we update this policy and notify you by email at least…

Privacy and data access FAQ

Yes. Log in, go to Account > Privacy > Request Your Data, and submit the form. We send an encrypted file to your registered email within five business days. If you prefer, call our support team and they'll email it directly during their hours.

Closed accounts are deleted within 90 days, including payment records. If you have open withdrawals or pending disputes, we retain only the data needed to resolve them, then delete within 30 days of final settlement.

We share only the minimum information each payment processor needs to complete your transaction. They never see your full account history, game activity or other personal details—only your name, phone and deposit amount.

Yes. Go to Settings > Contact Info, enter your new phone or email, and confirm the change via SMS OTP or email link. Your account remains active during the update, and withdrawals use your most recent verified phone.

Our privacy commitments remain binding. In any change of ownership or service transition, we notify you 30 days in advance and you may request account closure with full data deletion before the change finalizes.

We review this policy annually and whenever local law changes. Major updates are announced by email at least 30 days before they take effect. You can view the full change history and previous versions in the Policy Archive section.

Yes. All devices sync to one encrypted account. Your login credentials and payment information are never exposed on your device—only your session token and game preferences are stored locally.